SHIPPING AND RETURNS

SHIPPING

We aim to fulfill and dispatch your order within 2 business days of order confirmation. In the event of your order being delayed for any reason we will notify you immediately of the delay and a new delivery time frame. No compensation will be offered for late deliveries in any event. We are unable to re-direct orders once they have been dispatched. 

RETURNS

Curve wants you to be 100% happy with your purchase and we understand that occasionally things just don’t work out as planned. If you wish to return an item(s) you must notify us by email michele@curveonline.com.au or phone within 7 days of receiving the goods and we will gladly offer you an exchange or a merchandise credit note. Please read below for our returns conditions during sale.

CONDITIONS

  • Unfortunately due to high turnover of stock, we cannot guarantee a exchange but the item can be returned back to us for store credit in which you can make your new purchase.
  • We do not offer payment refunds, unless the items are faulty or damaged. We urge our customers to select carefully as we do not offer refunds on change of mind items or ordering the wrong size.
  • SALE items or items purchased with a flash sale code or discounts automatically applied at checkout or items that are "clearance" cannot be returned, exchanged or credited. Please note SALE ITEMS ARE FINAL SALE. Pre-order purchases fall in line with our standard returns policy.
  • We do not accept returns on previously credited items. 
  • We will not process refunds on After Pay processed payments.
  • Curve reserves the right to deny a return, if it does not meet our returns policy or was not authorised via email prior to receipt. The items must be received in original condition - unworn, unwashed, with all tags attached and no smell of perfume/deodorant, no makeup stains. Please take due care when trying on your order.
  • Online purchases can only be returned via post, to our postal address. We recommend returning the parcel using a registered postal service as we will not be responsible for lost or undelivered returns.
  • This policy is in line with ACCC Standards. Please refer to the ACCC website for further details.https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund